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GENERAL INFORMATION
To ensure that your package is delivered within the suggested time frames, please make sure that you enter your shipping information correctly. We are not responsible for lost, misplaced, or incorrectly delivered shipments if the address provided is incorrect.
All packages are shipped from Canada. Customers ordering outside of Canada may be subject to duties and taxes vary from country to country. If you refuse to pay duties and taxes upon delivery and the package is returned back to High Definition Supplements, a shipping & handling fee will be deducted from any credit issued.
International Orders & Customs
High Definition Supplements ships internationally; however, customers are responsible for ensuring that any products ordered comply with their country’s import laws and regulations.
Some ingredients and dietary supplements may be restricted or prohibited in certain countries. By placing an international order, the customer assumes responsibility for compliance with all local laws, regulations, and customs requirements in their destination country.
High Definition Supplements is not responsible for orders that are delayed, rejected, returned, or seized by customs authorities. Orders that are refused or confiscated by customs agencies are not eligible for refunds or replacements.
Customers are encouraged to check their country’s import regulations before placing an order.
PROCESSING TIME
All orders will be shipped out within 1-3 business days after the payment is verified. Often only a few hours!
Monday - Friday 9am - 4pm
SHIPPING RATE & TIMELINES
I. CANADIAN ORDERS:
Carrier: Canada Post
Expedited: 1-7 business days
Xpresspost: 2-4 business days (prices vary)
Priority: 2-4 business days (prices vary)
High Definition Supplements
Free Expedited Shipping on all order over CAD $99 before tax in British Columbia & Alberta and Free after $150 Canada Wide
HD Apparel
Free Expedited Shipping on all order over CAD $75 before tax in British Columbia & Alberta and Free after $150 Canada Wide
II. US ORDERS:
Carrier: USPS
USPS Priority: 3-5 business days
III. INTERNATIONAL ORDERS:
Standard: 6-12 business days (prices vary)
Xpresspost: 4-8 business days (prices vary)
[*Due to Covid-19, delays should be expected*]
SHIPPING FEES
Shipping fees are non-refundable. If you refuse any shipments from High Definition, you will be held liable for the original shipping charges, plus the cost of shipping the package back to us. The amount will be deducted from any credit issued.
ORDER TRACKING
Once your order is shipped, you will receive an email with a tracking number and you are responsible for tracking your parcel.
DELIVERY CLAIMS
If your package was delivered based on tracking information but you have not received it, please Contact Us within 10 days to submit a claim.